Delivery policy
Last updated: 31 October 2026
This policy explains how we send your order, what delivery costs, and what to do if something goes wrong. For any delivery question, message us on WhatsApp at +44 7343 047659.
Where we deliver
We currently deliver within the United Kingdom only. We do not ship internationally at this time. If this changes, we will update this page.
Delivery options and prices
At checkout you can choose from the following Royal Mail services:
| Service | Price | Delivery time |
|---|---|---|
| Royal Mail Tracked 24 | £6.05 | 1 to 2 working days |
| Royal Mail Special Delivery, signed for, guaranteed by 1pm | £13.25 | Next working day, guaranteed by 1pm |
| Royal Mail Saturday Special Delivery, signed for, guaranteed by 1pm | £16.25 | Saturday, guaranteed by 1pm |
All delivery prices are in GBP (£).
Dispatch times
Orders are dispatched from the UK. Orders placed after the cut off time, or on weekends and bank holidays, are dispatched on the next working day.
The delivery times above start from the day your order is dispatched, not the day you place it. Royal Mail delivery times are estimates, except for the guaranteed services, and we cannot control delays caused by the courier.
Signed for deliveries
Special Delivery and Saturday Special Delivery orders must be signed for on arrival. Please make sure someone is available at your delivery address to sign. If nobody is in, Royal Mail will leave a card with instructions on how to rearrange delivery or collect your parcel.
Tracking
Every order is sent with tracking. Once your order is dispatched, we will send you the tracking number by email. You can use it on the Royal Mail website to follow your parcel.
Delivery address
Please check that your delivery address and postcode are correct before you place your order. We are not responsible for orders delayed or lost because the address you gave us was wrong or incomplete. If you need to change your address, message us on WhatsApp as soon as possible, before your order is dispatched.
Storage after delivery
Our products can be sensitive to heat, moisture and light. Please collect your parcel as soon as it arrives and store the products as shown on the label or product page. We recommend choosing a guaranteed service if no one will be home to receive a parcel.
Damaged, missing or late orders
- Damaged or incorrect items: message us on WhatsApp within 48 hours of delivery with photos of the product, the packaging and the shipping label. See our Returns and refunds policy for what happens next.
- Late parcel: if your order has not arrived within the expected delivery time, message us on WhatsApp with your order number and we will trace it with Royal Mail.
- Lost parcel: if Royal Mail confirms your parcel is lost, we will resend your order or refund you.
Risk of loss
Risk of loss or damage passes to you once your order has been delivered to the address you gave us. For signed for services, this is when the parcel is signed for.
Research use only
All products supplied are for laboratory research use only. They are not for human consumption or veterinary use.
Changes to this policy
We may update this policy from time to time, including our delivery prices and services. Any changes will be posted on this page with a new “Last updated” date. The prices shown at checkout when you place your order are the ones that apply to that order.
Contact us
For any delivery question, message us on WhatsApp at +44 7343 047659 or email Info@genesis-peptides.co.uk.